Refunds Policy

Policy: 9 October 2026

We want you to receive the setup, training, support and Web App access described in your accepted offer. This policy concerns purchases through our website from the legal seller identified at checkout and on your invoice.

Nothing here limits your Australian Consumer Law rights. The end of an included support period is not a deadline for raising a consumer-guarantee claim.

Installation, payment and cancellation

Payment for AI installation and training is made on the day of installation and training through our secure online payment system. We confirm the agreed price with you before starting.

If you decide not to proceed before installation begins, there is nothing to pay for that service. If you have already paid for it, that payment will be refunded.

If something isn’t right, contact us

Email info@tradiesbio.au with your name, order reference if available, and a brief explanation. Tell us what outcome you would prefer.

No special application form is required. If email is difficult, request a callback and we will help record your concern. We will handle your request promptly and keep you informed about its progress.

Request a callback

Who delivers your service?

Facilitators deliver the installation, training and support in your accepted offer, with due care and skill, within the agreed time or a reasonable time where none is agreed.

Your AI assistant setup and the Web App are separate products. Purchasing either does not require the other or promise an integration between them.

A Facilitator’s independent status does not limit the legal seller’s responsibility for the services it sells. Tradies Bio provides a central contact point and coordinates the appropriate remedy. You do not need to pursue the Facilitator separately for website-purchased services.

Putting a service problem right

For a minor problem, we will arrange correction at no extra charge within a reasonable time. If it is not corrected within a reasonable time, further remedies may apply under Australian Consumer Law.

For a major service failure, you may choose to cancel the contract or keep the service and seek compensation for its reduced value. A cancellation refund may allow a reasonable amount only for work properly delivered as expected.

Web App remedies depend on the nature of the failure and applicable consumer guarantees. Refunds are not automatically limited to unused days. Greater refunds or compensation available by law remain available.

Changing your mind

For AI installation and training cancelled before installation begins, the no-payment arrangement above applies. We assess change-of-mind requests individually in other circumstances, considering what has been supplied, work already started and any unused components of your purchase.

In those other circumstances, this is not an automatic refund promise or an unconditional money-back guarantee. It does not replace your rights if an agreed service was not delivered properly.

We assess the AI setup, Web App and any separately purchased prepaid support components as applicable to your offer. Existing accepted cancellation arrangements remain honoured.

Separate provider charges

Subscriptions and usage charges paid directly to external software or AI providers are separate from our fees. Refund requests for those charges normally go to that provider.

This does not exclude our responsibility for our own advice, configuration, agreed setup, training or support.

Additional work contracted and paid for directly with a Facilitator has its own identified legal seller and agreed terms. We can help you identify the relevant supplier. Your applicable consumer rights still continue.

Refunds due are processed through Stripe to the original payment method where possible. Bank processing times vary.

You do not have to accept store credit instead of a refund you are entitled to. We will not delay or reduce an entitled refund because money was shared with a Facilitator, or make your remedy depend on the Facilitator agreeing or returning their share.

Internal allocation and recovery are handled separately. Processing fees are not deducted from a refund where you are legally entitled to receive that amount.

Your rights continue

Nothing in this policy limits, excludes or modifies rights or remedies that cannot be excluded under Australian Consumer Law.

Contacting us does not prevent you from using other lawful complaint or dispute options. If your concern remains unresolved, you can seek help from NSW Fair Trading or your relevant consumer agency.

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